Effective Date: [01-01-2025]
At Hydro Plant Kuwait, we are committed to delivering your indoor and outdoor plants in the best condition possible. Below you will find the details regarding our shipping process, including delivery times, shipping costs, and packaging practices.
Shipping Areas
We currently offer shipping to customers within Kuwait. For international shipping inquiries, please contact us directly at [your email address].
Processing Time
• Order Processing: All orders are processed within 2-3 business days of receiving the order. Orders are only processed and shipped on business days (Monday to Friday, excluding holidays).
• Delays: Orders may experience delays during peak seasons, special promotions, or due to factors
outside of our control (e.g., weather, holidays, or shipping carrier delays).
Order Processing: All orders are processed within 2-3 business days of receiving the order.
Orders are only processed and shipped on business days (Monday to Friday, excluding holidays).
• Delays: Orders may experience delays during peak seasons, special promotions, or due to factors outside of our control (e.g., weather, holidays, or shipping carrier delays).
Shipping Costs
Shipping costs are calculated based on the delivery address and the size of the order. The total shipping cost will be displayed at checkout before you complete your purchase.
• Free Shipping: We offer free local delivery on orders over [insert amount], within Kuwait.
• Standard Shipping: Shipping rates for orders below [insert amount] will be calculated at checkout
based on the delivery location and the weight of the products.
Please note that shipping charges do not include customs duties or taxes for international orders, and customers are responsible for these fees.
Delivery Time
• Standard Delivery: Shipping within Kuwait typically takes 2-5 business days from the date of shipment, depending on your location.
• Expedited Delivery: If available, expedited shipping options may be offered during checkout for faster delivery at an additional cost.
• Shipping Delays: Please note that shipping times are estimates and may be impacted by factors beyond our control, such as weather conditions, holidays, or carrier issues.
Packaging
We take great care in packaging your plants to ensure they arrive safely. We use:
• Secure Packaging: Plants are packaged with care to protect them during transit. If needed, we use protective materials such as bubble wrap, cardboard boxes, and special plant inserts.
• Eco-Friendly Materials: We strive to use eco-friendly materials wherever possible to reduce our environmental impact.
Note: Since plants are living products, slight variations in appearance may occur during shipping, but we ensure they are packed to prevent damage.
Tracking Your Order
Once your order has shipped, you will receive an email with tracking information (if available) so you can monitor your package’s progress. If you have any issues with tracking or delivery, please contact us at [your contact email or phone number].
Lost or Damaged Packages
• Damaged Items: If your plant or order arrives damaged, please contact us within 48 hours of receiving the package. Please provide photos of the damaged plant and packaging so we can resolve the issue. We will arrange for a replacement or refund depending on the situation.
• Lost Packages: If your order is lost in transit, please notify us immediately. We will work with the carrier to locate your package. If the package is confirmed lost, we will provide a solution, either by sending a replacement or offering a refund.
Please note that we are not responsible for delays or damages caused by the shipping carrier or circumstances beyond our control.
Order Modifications or Cancellations
If you wish to modify or cancel your order, please contact us within 24 hours of placing the order. Once your order has been processed and shipped, we cannot make any changes or cancellations.
International Shipping
At this time, we only offer shipping within Kuwait. For international orders, please contact us directly at [your contact email], and we will do our best to assist you with your inquiry.
Customer Responsibility
It is the customer’s responsibility to provide the correct shipping address during checkout. We are not responsible for any delays or issues caused by incorrect or incomplete addresses. If a package is returned due to an incorrect address, additional shipping fees may apply for reshipping.
Contact Us
If you have any questions or concerns regarding our shipping policy or the status of your order, please don’t hesitate to reach out to us:
Hydro Plants Kuwait
Email: info@hydroplants-kw.com
Phone: +(965) 6695 3198, +9(965) 9768 9181
Address: 4th Ring Road, Al Rai. Shuwaikh, Kuwait.